Terms of use

Updated to November 10, 2022

The https://www.lelodgedesilesdor.com website (hereinafter the "Website") is published by : SAS LE LODGE

Site owner: LE LODGE / 4205 route de Giens 83400 Hyères

Director of publication: Le Lodge

Share capital: 200,000 euros

VAT number : FR42929430148

Siren : 929430148

Siret : 92943014800023

APE / NAF: 5510Z (Hotel and similar accommodation)

Tel: +33 (0)4 94 41 38 38

Establishment : LE LODGE DES ÎLES D'OR / 4205 Route de Giens 83400 HYÈRES

Website www.lelodgedesilesdor.com goes online: November 30, 2019

Production: Jeff Concept digital agency

• Address: 268 rue général Michel Audéoud 83000 Toulon
• Tel : 06.35.58.63.12
• Web: www.jeff-concept.fr
• Linkedin: Linkedin.com/company/jeff-concept

Hosting : Ovh France

• SAS with capital of €10,174,560
• RCS Lille Métropole 424 761 419 00045
• APE code 2620Z
• VAT NO.: FR 22 424 761 419
• Head office: 2 rue Kellermann - 59100 Roubaix - France
• Chairman: Michel Paulin
• OVH SAS is a subsidiary of OVH Groupe SA, a company registered with the Lille Trade and Companies Register under number 537 407 926, located at 2, rue Kellermann, 59100 Roubaix.

Please read these Terms of Use carefully before using the Site.

The purpose of these Terms of Use is to define the terms of access and use of the Website offered to Internet users by LE LODGE. Consultation of the Website is subject to full acceptance of and compliance with the following Terms of Use, which LE LODGE reserves the right to modify or update at any time.

If you do not agree with all or part of the Terms of Use set out below, we strongly recommend that you do not use the Site.

Read more on this page:

• Site access.
• Intellectual Property Rights.
• Limitation of liability.
• Jurisdiction and applicable law.

Access to the Website is possible 24 hours a day, 7 days a week, except in the event of force majeure or an event beyond the control of LE LODGE, and subject to any breakdowns and maintenance operations necessary for the proper operation of the Website and related equipment. Access to the service is via a microcomputer connected to a telecommunications network enabling access to the Website using the communication protocols used on the Internet network.

Rights ownership

All elements (texts, logos, images, sound elements, software, icons, layout, databases, etc.) contained in the Website and associated websites are protected by national and international intellectual property law. These elements remain the exclusive property of LE LODGE. As such, without the prior written authorization of LE LODGE, you may not reproduce, represent, adapt, translate and/or transform, in whole or in part, or transfer to another website any of the elements making up the Website.

Failure to comply with this prohibition may constitute an act of counterfeiting for which you may be held civilly and criminally liable. In accordance with the provisions of the French Intellectual Property Code, only the use of the elements making up the Site is authorized for strictly personal purposes.

Brands

Trademarks and logos reproduced on this site are registered by the companies that own them.

Any reproduction, republication or redistribution of the names or logos, by any means whatsoever, without the prior written authorization of the relevant owner, is prohibited by law.

Hyperlinks to the Site

With the exception of sites disseminating information and/or content of an illegal nature and/or of a political, religious, pornographic or xenophobic nature, you may create a hypertext link to the Site on your site, subject to the double condition that it is a link to the Site's home page and that this link opens the Site in a new browser window displaying the address https://www.lelodgedesilesdor.com. The creation of a hypertext link in no way authorizes the reproduction of elements of the Site or the presentation on third-party sites of elements of the Site in the form of a frame or related system.

Lastly, the creation of a hypertext link does not authorize in any way the sending of a pre-written message to an e-mail address linked to the Website, or the creation of a system allowing the mass sending of messages of any kind. However, LE LODGE reserves the right to object to this authorization.

Hypertext links from the Site

Hypertext links contained on the Site may lead to other websites or other Internet sources.

Insofar as LE LODGE cannot control these external sites and sources, you acknowledge that LE LODGE cannot be held responsible for the availability of these external sites and sources, and cannot be held responsible for the content, advertising, products, services or any other material available on or from these external sites or sources. Furthermore, you acknowledge that LE LODGE cannot be held responsible for any damage or loss, proven or alleged, consecutive or in relation with the use or with the fact of having trusted the contents, goods or services available on these external sites or sources.

Lastly, to the extent permitted by law, LE LODGE cannot be held responsible in the event that the content of said other sites contravenes the legal and regulatory provisions in force.

Discharge

The documents presented on the Website are provided "as is" and without any express or tacit guarantee; the Website may contain technical and typographical errors or other inaccuracies, which you acknowledge and accept by using the Website. LE LODGE shall not be held liable for any errors or omissions in the Website or in any document referred to on the Website. The information contained in the Website is non-contractual and subject to change without notice.

The information presented on the Website is regularly updated. LE LODGE does not warrant that the functions contained in these documents will be uninterrupted or error-free, or that the Website or the server that makes them available are free of viruses or other harmful components. Under no circumstances shall LE LODGE be held liable for any incidental, direct or indirect damage resulting from the use of elements of the Website.

LE LODGE takes every precaution to ensure that the content of the Website is not contrary to public order and morality. However, LE LODGE cannot be held responsible for any ideas or images that may offend particularly sensitive individuals.

LE LODGE may not be held directly or indirectly liable for any reason whatsoever:

• in the event of site service interruption due to maintenance operations or the behavior of site users,
• in the event of inaccessibility and/or inability to use the site by any user of the site,
• in the event of damage to equipment of any kind whatsoever, or loss of data, when connecting to the Site.

LE LODGE may not be held liable in the event of contamination of Internet users' computer equipment resulting from the propagation of a virus or other computer infection.

As a user of the Site, you are responsible for taking all appropriate measures to protect your own data and/or software from contamination by any viruses circulating on the Internet.

In no event shall LE LODGE, its employees, its suppliers or any third parties mentioned on its Website be liable, whether in an action of contract, tort or otherwise, for any direct, indirect, incidental or consequential damages of any kind whatsoever or for any damages whatsoever, including without limitation financial or commercial damages, arising out of or in connection with the use of the Website or any information obtained from the Website.

By using the services of the Site, you acknowledge :

• that LE LODGE may not under any circumstances be held liable for any relations that may be established between Internet users and third parties, whether partners of LE LODGE or not, as a result of or in connection with the use of the Services, and/or with regard to the services provided by these third parties and the consequences that may result from their use.
• be aware that, due to the nature of the Internet network, LE LODGE cannot guarantee the availability of the Services nor incur any liability due to their unavailability.
• be aware that any violation of current legislation and/or any infringement of the legitimate interests of third parties, or of their intellectual property rights, when consulting a website via the hypertext links available on the Site, may result in legal proceedings and sanctions being taken against the user.
• that, due to the nature of the Internet, the data circulating on this network is not protected against any form of intrusion, including piracy. Consequently, you acknowledge that you have been informed that LE LODGE cannot guarantee the confidentiality, security or integrity of any information whatsoever transmitted over the Internet. Consequently, it is your responsibility to implement the necessary means to preserve the confidentiality of information transmitted over the Internet.

Miscellaneous provisions

LE LODGE reserves the right to modify and/or discontinue all or part of the Services without prior notice.

The invalidity in whole or in part of any of the provisions of the present terms of use pursuant to a legal or regulatory provision or a final court decision shall not invalidate the other provisions or the part of the provision not affected by the invalidity.

LE LODGE reserves the right to transfer, to any third party of its choice and in any form whatsoever, the rights and obligations it holds under these Terms of Use, which you acknowledge accepting. You acknowledge that you are aware of the rules and practices in force on the Internet, known as "Netiquette", as well as the various codes of conduct available on the Internet.

LE LODGE reserves the right, for Services whose access requires LE LODGE to provide an identifier (login and password), to remove and/or suspend said access in the event of :

• failure by any Internet user to comply with the letter and spirit of Netiquette and the present Terms of Use,
• any complaint or claim lodged against the Internet user.

The Internet user undertakes, when using the Services, not to contravene the legislation, regulations or customs in force, or the legitimate interests of third parties or LE LODGE. In this respect, you agree in particular not to:

• to send, distribute or make available through the Site any paedophile messages, texts or images, incitement to racial hatred, denial of crimes against humanity, defamation, incitement to murder or suicide of minors, as well as any act of computer hacking or fraudulent collection of personal data,
• contravene legislation relating to intellectual property or personality rights,
• to use, within the framework of the ranking services offered on the Site, any automatic means allowing a massive vote leading to an artificial overload of the server,
• disrupt or attempt to disrupt the operation and/or accessibility of the Site or any other service and/or content accessible on the Internet, or use the Site to send unsolicited advertising or promotional material in any form whatsoever.

In the event that LE LODGE has good reason to believe that an Internet user has failed to comply with any of the above provisions, LE LODGE reserves the right, where possible, to suspend or remove access to the Website. LE LODGE shall not be liable to the Internet user for exercising or failing to exercise this right to suspend or remove access to the Services.

Disputes

If you have made a reservation via LE LODGE (website, cell phone, application or central reservation system) and you encounter a problem following this reservation or during your stay, you may submit a complaint to :

• the hotel where you stayed.
• our Customer Service France (for stays in France)
  o by post to LE LODGE - Service Client - 4205 route de Giens 83400 Hyères
  o By email to serviceclientfrance@lelodgedesilesdor.com
  o or by telephone on 04 94 41 38 39 - Monday to Thursday, 9:00 am to 6:30 pm and Friday, 9:00 am to 5:30 pm.

Our customer service department will contact you within 4 days to provide you with an answer. In the event of a negative response or in the absence of a satisfactory response within sixty (60) days from the date of referral, the customer may refer the matter to the "Médiateur du Tourisme et du Voyage" at the following postal address:

Médiateur du Tourisme et Voyage BP 80303 75823 Paris Cedex 17 France

Website: www.mtv.travel

• Details of how to contact the Mediation officer are available by clicking on the following link: Referral procedures and contact details for the Tourism and Travel Mediation officer in the Reservations tab of the "help and assistance" section, or on the www.mtv.travel website.
• The Mediation officer may be contacted within twelve (12) months of the first complaint.
• The Mediation officer's contact form can be accessed via the following link:
  Tourism and Travel Mediator referral form.
  LE LODGE also informs the Customer of the existence of a European platform for Online Dispute Resolution ("ODR") to which the Customer may have recourse. The Customer can access this platform via the following link: https: //ec.europa.eu/consumers/odr/.